Although our devices are built to be extremely resilient — capable of withstanding challenging conditions such as high temperatures and even hurricanes — no technology is 100% failproof. In rare cases, it’s possible that a device may become damaged or stop working properly.
START BY CHECKING COMMON PROBLEMS:
We strongly recommend reviewing this article first, where you will find a list of the most common issues that may affect your device. In many cases, the problem can be resolved with simple steps.
If you have already checked that article and none of the solutions apply, your device may unfortunately be damaged or defective.
REQUESTING A REPLACEMENT DEVICE:
Please contact us by submitting a ticket here, and we will arrange for a replacement device to be sent to you as soon as possible.
We sincerely apologise for any inconvenience this may have caused. Our team is here to support you and ensure your music service is restored as quickly as possible.
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