The Device Is Not Working Properly

If your Ibiza Songs device is not working as expected, there could be several possible causes.
This article is designed to help you identify the issue by listing the most common reasons a device may stop functioning properly.

Please go through the list below and click on the option that best matches your situation. You’ll be directed to a dedicated article with specific steps to resolve the issue.

POTENTIAL ISSUES:

• The device is offline
  → See this article
  
  
• The power button is flashing red or orange
  → See this article
  
  
• The device is frozen or stuck on "Boot"
  → See this article
  
  
• The device is damaged or broken
  → See this article
  
  
• The time displayed on the screen is incorrect
  → See this article
  
  
• There is no sound coming from the device
  → See this article
  
  
• The music volume changes noticeably between songs
  → See this article
  
  
• The music doesn't start or stop at the scheduled time
  → See this article

Still Not Sure What’s Wrong?

If you're unsure which issue applies to your case or you need personal assistance, you can always open a support ticket here and our team will be happy to help.