Music Is Not Playing

If you notice that music has stopped playing or there is complete silence, please first check whether music is actually scheduled to play at that time. Some hours may have been intentionally programmed as silent intervals depending on your music schedule or preferences. 

If music should be playing and you are still experiencing silence, please review the following possible causes and solutions. 

FIRST STEP: TEST THE DEVICE WITH HEADPHONES

Before proceeding with troubleshooting, the best way to determine whether the issue lies with the Ibiza Songs device or elsewhere is by using the headphones that were provided with the device. 

Please connect the headphones directly to the device and check if you can hear the music through them:  

If music plays correctly through the headphones, the device is working properly. The issue is likely related to one of the following: 

•  The device is offline 

•  There is a problem with the audio system 

•  A silent period is scheduled in your sound system 

We will now guide you through each of these possible causes. 

1) THE DEVICE IS OFFLINE: 

In most cases, music doesn’t play because the device has lost its internet connection. When this happens, you will typically receive an email notification from Ibiza Songs. To re-establish the connection, the device will need to be restarted. 

Our devices are designed with offline capability, so they continue to play music even when temporarily disconnected from the internet. However, if they remain offline for several days, music may not play during certain times of the day, as the device loses access to the correct time and schedule. For this reason, it's essential to keep the device connected to the internet at all times.  

To learn how to restart your device, please visit this article. 

2) THERE IS A PROBLEM WITH THE AUDIO SYSTEM:

Another common reason why music may not be playing is an issue with your audio system. This could be caused by various factors, such as:

• The device is not properly connected to the audio system
• A speaker malfunction
• The volume has been manually turned all the way down
• A recent change in the installation may have unintentionally disconnected a cable

In these cases, we recommend checking that all cables are securely and correctly connected. If everything appears to be in place, please contact the company responsible for your audio system so they can inspect the setup and ensure everything is functioning as it should.

3) A SILENT PERIOD IS SCHEDULED IN YOUR SOUND SYSTEM:

Although this situation is less common, it’s still worth checking — especially if the previous options did not resolve the issue.

Some audio systems allow users to schedule silent periods. If a silence has been programmed at a specific time, it will override the music schedule we have set for your device. As a result, even if music is supposed to play at that time, the system may remain silent based on your audio system’s configuration.

We recommend reviewing your sound system settings or reaching out to the company responsible for your audio installation to verify whether a silent period has been set.

Need Further Assistance?

If the problem persists after following all the steps above, please reach out to our support team. We’ll be happy to assist you further.

You can create a support ticket here.