If the time displayed on your device’s screen is incorrect, this usually means that the device is offline and not connected to the internet.
When a device is offline, it cannot connect to our servers, which prevents us from:
- Updating the music
- Performing remote maintenance or support
- Ensuring that music plays at the right times
For these reasons, keeping your device online is essential for proper service.
WHY IS MY DEVICE OFFLINE?
There are several possible reasons why a device may lose connection.
To learn more about what might be causing this and how to fix it, please visit this article: The Device Is Offline
HOW CAN I REBOOT THE DEVICE?
In most cases, simply restarting the device can solve the issue.
To learn how to properly reboot your device, click here: How To Reboot Your Device
Once the device is successfully reconnected to the internet, the time on the screen will update automatically. This means everything is back to normal and your device is now working as it should.
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