The Music Doesn’t Start or Stop at the Scheduled Time

If your music doesn’t start or stop at the scheduled time, there can be several reasons behind this issue:

1) THE DEVICE IS OFFLINE:

One of the most common causes is that the device is offline. Most of the time, the device will continue playing music even when offline thanks to its offline capability. However, without an internet connection, the device might not accurately detect the current time and therefore may not follow the programmed schedule correctly.

Because of this, it is essential that devices remain connected to the internet to ensure the music always plays as agreed. To help you identify if your device is offline and how to fix it, please refer to this article: The Device Is Offline

2) A SILENT PERIOD IS SCHEDULED IN YOUR SOUND SYSTEM:

Although less common, another possible reason for the music not starting or stopping as scheduled is that a silent period has been programmed within your audio system.

Some audio systems allow users to schedule silent periods. If a silence has been programmed at a specific time, it will override the music schedule we have set for your device. As a result, even if music is supposed to play at that time, the system may remain silent based on your audio system’s configuration.

We recommend reviewing your sound system settings or reaching out to the company responsible for your audio installation to verify whether a silent period has been set.

If you have checked all the possible causes mentioned above and the music still doesn’t start or stop at the scheduled times, please contact us by submitting a ticket here. Our team will verify that the schedule is correctly configured and assist you in resolving the issue as quickly as possible.