The Device Is Frozen or Stuck on "Boot"

Modificado el Mie, 18 Jun a 7:47 P. M.

If your device is frozen or stuck on the "boot" screen and doesn’t start properly, here’s what to do:

1. CHECK THE POWER ADAPTER:

The first thing to verify is whether the power adapter is working correctly. A faulty power supply can prevent the device from booting up properly.

Please follow the steps in this article to check if the issue is related to the power adapter.

2. IF THE POWER ADAPTER WORKS CORRECTLY:

If you've confirmed that the power adapter is not the problem, it's likely that the device itself is defective or damaged.

In that case, please open a support ticket here.

If you have any questions or need further assistance, our team is here to help — don’t hesitate to reach out.